COVID-19 Safe Travel Practices
UPDATED: 24th October 2023
Dear Guest,
Expedition departing after Thursday 1st November 2023.
Check-in at Mike Ball office located at 3 Abbott Street, Cairns. Thursday between 8.30 am & 4.00pm; Monday between 6.40 am & 7am.
What happens if I have symptoms of COVID just before departure?
Any guest with symptoms of respiratory illness in the 5 days leading into your expedition should undertake appropriate testing. Any guest who tests positive must not undertake travel. Please get in touch with our reservations team for assistance. (See Booking Conditions below.)
What if I test positive for COVID onboard?
We encourage safe practices of hand sanitisation and physical distancing throughout your voyage. Any symptomatic guests are encouraged to wear masks and practice physical distancing around the vessel.
We understand that a positive result is both disappointing and inconvenient, however the health and safety of all concerned is extremely important. We highly recommend that you take out travel insurance that covers covid-related issues at least 21 days prior to travel. These should include but not limited to, protection against evacuation from vessel, relocation, hotel/accommodation isolation, flight cancellation and or changes.
If you have any questions or concerns, please do not hesitate to contact us.
Reservations
Mike Ball Dive Expeditions
Mike Ball Dive Team
T: +61 7 4053 0500
W: www.mikeball.com
Office Hours:
Monday – Friday: 8:00am to 4:30pm AEST
Saturday – Sunday: Closed
Travel to Australia: Please see immigration for up to date information – Australian Immigration.
For hygiene purposes, please bring your own ‘quick-dry towel’ for dive deck use and water bottle. Ensure you have packed your own face mask.
Cabin towels and linen are provided onboard.
Booking Conditions
Cancellation Policy:
More than 60 days prior to departure: deposit refundable, less 1.8% credit card transaction fee.
Between 60 – 30 days prior to departure: Deposit not refundable. Credit valid for 2 years.
Within 30 days of departure: 100% forfeit. Credits only offered for cancellations directly resulting from a pandemic;
relevant documentation required.
If you have any further questions please do not hesitate to contact Reservations.
Reservations: Monday to Friday 8:00am – 4:30pm AEST
Phone:+61 7 4053 0500
Email: resv@mikeball.com
