Terms and Conditions
Please refer to our COVID-19 SAFE TRAVEL PRACTICES
RESERVATIONS
This booking is a tentative hold only; your booking is not confirmed until booking form/s and payment is received. This booking request will be cancelled if we have not received your Booking Form and payment within 5 days.
If the booking is wait-listed, please note that you will be contacted by our reservations staff to discuss options to remain on the wait-list or to book another expedition or accomodation level within 48hours. If you do not hear from our reservations staff within 48hours of placing a wait-listed booking, please email resv@mikeball.com.
BOOKING FORM RETURN
If you fail to return a booking form by the deadline below, the berths will be released for sale.
If your booking is made more than 60 days prior to departure, a booking form is required for each guest within 5 days of the booking.
If your booking is made less than 30 days prior to departure, a booking form is required for each guest within 2 days of the booking.
CONFIRMATION AND PAYMENT
A completed booking form (one per guest) and 30% security deposit is required to confirm the booking. The remaining balance is due 60 days prior to departure.
CANCELLATIONS
1.8% Bank charge for CC purchase transaction is deducted from the refund amount.
Cooling off period: Less than 24hrs after deposit, 0% forfeit of trip fee.
More than 60 days prior to departure: Deposit refundable, less 1.8% credit card transaction fee.
Between 60 – 30 days prior to departure: Deposit not refundable. Credit valid for 2 years.
Within 30 days of departure: 100% forfeit. Credits only offered for cancellations directly resulting from a pandemic;
relevant documentation required.
WEATHER AND MECHANICAL CANCELLATIONS OR EVACUATION OF GUEST
Cancellations due to weather are refunded for value of days lost less associated costs of 15% of expedition fee. Cancellations due to vessel breakdowns are fully refunded. No compensation is offered to change flights or holiday plans. If the evacuation of a guest causes a change of route; reduced days or dives, a credit is provided to the value of days lost.
TRAVEL INSURANCE
Unforeseen events may cause you to cancel this expedition. Compensation for cancellation must be claimed against your travel insurance. Mechanical breakdown, bad weather or the evacuation of a guest may cause the itinerary to be altered i.e. different route, shortened or cancelled. Compensation for: expedition alteration; reduced dives and/or lost or damaged bags; belongings; or equipment must be claimed against your travel insurance, no refund is offered.
MEDICAL STATEMENT
You must be in good health for diving. Any medical history of heart or lung disorders, asthma, diabetes, epilepsy or narcolepsy must be discussed with the reservations staff. You must not dive during the expedition if you are feeling unwell or have a chest cold or respiratory congestion. Any medical condition contrary to these requirements requires a diving medical certificate completed by a diving medical specialist.
PRIVACY POLICY
When placing a booking request, your email details are entered directly into our reservations and mailing systems. The email address you provide will be used to send you information and updates pertaining to your booking in addition to occasional company news. You may unsubscribe at any time by emailing marketing@mikeball.com.
